1. Overview & Impact
2. Detection & Alerts
3. Initial Triage
4. Mitigation Steps
5. Root Cause Investigation
6. Resolution Procedures
7. Verification & Rollback
8. Communication Templates
9. Escalation Matrix

# [Service Name] Outage Runbook

## Overview

**Service**: Payment Processing Service
**Owner**: Platform Team
**Slack**: #payments-incidents
**PagerDuty**: payments-oncall

## Impact Assessment

- [ ] Whic

...(truncated)

</details>

### on-call-handoff-patterns

> Master on-call shift handoffs with context transfer, escalation procedures, and documentation. Use when transitioning on-call responsibilities, documenting shift summaries, or improving on-call processes.

<details>
<summary>View skill definition</summary>

# On-Call Handoff Patterns

Effective patterns for on-call shift transitions, ensuring continuity, context transfer, and reliable incident response across shifts.

## When to Use This Skill

- Transitioning on-call responsibilities
- Writing shift handoff summaries
- Documenting ongoing investigations
- Establishing on-call rotation procedures
- Improving handoff quality
- Onboarding new on-call engineers

## Core Concepts

### 1. Handoff Components

| Component                  | Purpose                 |
| -------------------------- | ----------------------- |
| **Active Incidents**       | What's currently broken |
| **Ongoing Investigations** | Issues being debugged   |
| **Recent Changes**         | Deployments, configs    |
| **Known Issues**           | Workarounds in place    |
| **Upcoming Events**        | Maintenance, releases   |

### 2. Handoff Timing

```
Recommended: 30 min overlap between shifts

Outgoing:
├── 15 min: Write handoff document
└── 15 min: Sync call with incoming

Incoming:
├── 15 min: Review handoff document
├── 15 min: Sync call with outgoing
└── 5 min: Verify alerting setup
```

## Templates

### Template 1: Shift Handoff Document

````markdown
# On-Call Handoff: Platform Team

**Outgoing**: @alice (2024-01-15 to 2024-01-22)
**Incoming**: @bob (2024-01-22 to 2024-01-29)
**Handoff Time**: 2024-01-22 09:00 UTC

---

## 🔴 Active Incidents

### None currently active

No active incidents at handoff time.

---

## 🟡 Ongoing Investigations

### 1. I

...(truncated)

</details>

### postmortem-writing

> Write effective blameless postmortems with root cause analysis, timelines, and action items. Use when conducting incident reviews, writing postmortem documents, or improving incident response processes.

<details>
<summary>View skill definition</summary>

# Postmortem Writing

Comprehensive guide to writing effective, blameless postmortems that drive organizational learning and prevent incident recurrence.

## When to Use This Skill

- Conducting post-incident reviews
- Writing postmortem documents
- Facilitating blameless postmortem meetings
- Identifying root causes and contributing factors
- Creating actionable follow-up items
- Building organizational learning culture

## Core Concepts

### 1. Blameless Culture

| Blame-Focused            | Blameless                         |
| ------------------------ | --------------------------------- |
| "Who caused this?"       | "What conditions allowed this?"   |
| "Someone made a mistake" | "The system allowed this mistake" |
| Punish individuals       | Improve systems                   |
| Hide information         | Share learnings                   |
| Fear of speaking up      | Psychological safety              |

### 2. Postmortem Triggers

- SEV1 or SEV2 incidents
- Customer-facing outages > 15 minutes
- Data loss or security incidents
- Near-misses that could have been severe
- Novel failure modes
- Incidents requiring unusual intervention

## Quick Start

### Postmortem Timeline

```
Day 0: Incident occurs
Day 1-2: Draft postmortem document
Day 3-5: Postmortem meeting
Day 5-7: Finalize document, create tickets
Week 2+: Action item completion
Quarterly: Review patterns across incidents
```

## Templates

### Template 1: Standard Postmortem

```markdown
# Postmortem: [Inciden

...(truncated)

</details>

## Source

[View on GitHub](https://github.com/wshobson/agents)